PRIVACY POLICY

Last Updated: July 8, 2026

We value your privacy. This Privacy Policy explains how Koe Audio Ltd. (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website www.koeaudio.com (the “Site”).

1. CONSENT

By using our Site you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You can withdraw your consent at any time. However, doing so may limit your ability to use certain features of our Site.

2. INFORMATION WE COLLECT

We only collect personal information that is necessary to provide you with our services. This includes:

  • Customer Information: Name, email address, and physical billing address.
  • License Delivery Data: Account usernames or system identifiers required to generate and activate your software license.
  • Payment Data: Credit card details or billing information processed securely via our third-party payment processors. We do not store your raw financial data on our servers.

3. HOW WE USE YOUR INFORMATION

We use your personal information strictly for identified commercial purposes, including to:

  • Process your payment and generate your digital software licenses.
  • Deliver license keys and software download instructions via email.
  • Verify user eligibility and prevent software piracy or fraudulent transactions.
  • Respond to your technical support requests and software inquiries.

4. DISCLOSURE OF YOUR INFORMATION

We do not sell, rent, or trade your personal information. We only share your data with trusted third-party service providers necessary to complete your transaction, including:

  • Secure payment gateways.
  • Digital license fulfillment and delivery infrastructure.
  • Transactional email delivery services.

5. DATA STORAGE AND CROSS-BORDER TRANSFERS

Your personal information may be stored on servers located outside of Canada (such as in the United States) where our cloud infrastructure or payment processors operate. By using our Site, you acknowledge that your data may be subject to the laws of those foreign jurisdictions, which may differ from Canadian privacy laws.

6. COOKIES AND TRACKING TECHNOLOGIES

Our Site does not currently use cookies, tracking pixels, or other automated tracking technologies. If we decide to implement cookies or analytics tools in the future to improve our user experience, we will update this Privacy Policy and notify you in accordance with Canadian privacy laws.

7. DATA SECURITY

We use commercial-grade encryption and security measures to protect your personal information and digital assets from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. YOUR RIGHTS AND ACCESS

You have the right to access the personal information we hold about you, request a correction to your data, or request its deletion. Please note that deleting certain data may invalidate or prevent the renewal of your software licenses.

9. CONTACT US

If you have questions, concerns, or wish to file a complaint regarding our privacy practices, please contact us by email at koe@koeaudio.com.